Terms of Service
These terms govern your use of Ventra. They are written to be readable — plain English first, capital letters only where the law requires.
1. The Agreement
These Terms of Service (the "Agreement") form a binding contract between Ventra Technologies Ltd ("Ventra") and the organisation subscribing to the Ventra service ("Customer", "you").
2. Your account
You are responsible for keeping account credentials secure, ensuring your team members use Ventra only as permitted here, and paying your subscription on time. Each Ventra workspace is licensed to one legal entity.
3. Your data
All content you upload to Ventra remains yours. We take a limited licence solely to operate the service, provide support, and improve product performance in aggregated, anonymised form. We never train foundation models on your data.
4. Acceptable use
You may not use Ventra to store unlawful content, run harassment campaigns, resell the platform without written consent, or attempt to circumvent access controls. See Acceptable Use for detail. Violation may result in suspension.
5. Fees & billing
3-day free trial. Every new workspace begins with a 3-day free trial of the plan you choose (Starter, Growth or Enterprise). A payment card is required to start the trial, but nothing is charged during it. During the trial you get exactly the features and limits of your chosen plan. Unless you cancel before the trial ends, your membership converts automatically and your card is charged the plan's monthly price in the currency you selected (for example $129, $329 or $659 per month). If you cancel during the trial you will not be charged, and access continues until the trial ends. If no valid card is on file when the trial ends, the membership is cancelled rather than charged. One free trial is available per workspace.
Subscription fees are billed monthly in advance in the currency selected at checkout (USD, EUR or GBP). Fees are non-refundable except where required by law. Overdue invoices accrue interest at 4% above the Bank of England base rate.
6. Term & termination
The Agreement continues until either party terminates. You can cancel at any time from Settings → Billing, including during your free trial. We may suspend or terminate for material breach, unpaid invoices past 30 days, or actions that endanger the platform.
7. Warranties & disclaimers
We warrant that Ventra will perform substantially as described in the Documentation and that we will provide the service with reasonable skill and care. Except for these warranties, Ventra is provided "as is" to the extent permitted by law.
8. Liability
Nothing limits liability for death, personal injury, fraud or anything else that cannot be limited by law. Otherwise, each party's aggregate liability under this Agreement is limited to the fees paid in the twelve months preceding the event giving rise to liability.
9. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own (and no less than reasonable care), and will use it only to perform the Agreement.
10. Changes
We may update these terms. Material changes will be announced by email at least 30 days before they take effect. Continued use of Ventra after that constitutes acceptance.
11. Governing law
This Agreement is governed by the laws of England and Wales. The courts of London have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.